![]() If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. They will be the ones to address your speed issues, but they will need these tests to do so. ![]() The Reps are on M-F from approximately 9AM to 6PM EST. post your testmy results URL here, it may look something like įor a more in depth guide on running the tests, please see this site. space each test in the batch at least 5 minutes apart if testing upload instead of download, use the manual 4MB size upload test file use the manual 25MB size download test file the testing device should be the ONLY device connected to the HughesNet modem while testing disable the WiFi in the HT2000W modem while the speed tests are being performed ![]() do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) Most important points to remember during this test: A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your "My Results" page URL with us here. Please be sure to read the testing instructions thoroughly before running the tests in order to insure that they're run properly, then post your "My Results" page URL. It would be wise to do a few this evening, if you can, and then post your "My Results" page URL so that the reps can take a look at them, as they're here tomorrow but will be off for the weekend. If you're not out of data, the next step would be to run some speed tests. First thing to check is that you're not out of data.
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